BACKUP for Life: CEC Report

June 2019

For four weeks in September last year the NSW Police Legacy BACKUP for Life Team hosted the Customer Experience Company, as Jennifer Dunlop and Isabella Burt-Morris embarked upon researching every aspect of the BACKUP for Life Initiatives.

It was a whirlwind of meetings, interviews, reports and weekly showcases throughout the duration of the project, which brought the many strengths, achievements and future projections of BACKUP for Life into a fluent timeline. I thoroughly enjoyed the process and found working with Jenny and Bella an absolute delight.

We now have a comprehensive overview and timeline of events from the program’s inception, which showcases the progress and development of the many facets of the project. Most importantly, the research was done from a humanistic perspective, so we can see the personal impact we are making on the lives of our transitioning and former police as well as their family members.

Interviews were conducted with clients, subject matter experts, and stakeholders, where perspectives and knowledge were all used to contribute in formulating a qualitative report. This also included recommendations for future reporting frameworks and baseline measurement. The overall conclusion summarised the impact on those who have engaged in the project’s various initiatives which showed profound and positive outcomes.

Of note was the personal attention given to those requesting assistance and the constant follow-up which allowed our transitioning and former police (as well as family members) to feel cared for and assisted. As the Project Coordinator I am extremely proud of our achievements, and this report shows we are clearly on track. I’m looking forward to expanding the programs into the future and reaching more of our police family in need over the next phase of the project.

~Esther Mckay, Project Coordinator